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Keith Arthur

MS | PMP | CSM | ITIL v3 Foundations

E: keith.arthur@gmail.com

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A highly experienced leader of technical program and product development teams, professional services, and User Experience (UX) strategy. I bring proven and trusted methodologies and best practices to enhance organizational resources to increase product, service, and organizational capability, reliability, and efficiency.

Change Management

Leveraging Prosci ADKAR, Kotter 8 Steps, as well as Agile delivery frameworks for quick adaptability to changing requirements, and demands

Technical Writing

Statements of work, User Training, Quick Reference Guides, How To Guides, Whitepapers

Consulting

Becoming a trusted advisor to leadership, stakeholders, and decision-makers. Managing risks and ensuring the right things are being worked on at the right time.

Product Development

Proven track record of successfully guiding cross-functional teams from concept to market launch. Excelling at fostering innovation, streamlining processes, and delivering market-leading products that drive business growth.

User Experience

Demonstrated history of crafting intuitive and impactful digital experiences. Skilled in user research, interaction design, and creating designs that enhance user satisfaction and drive business objectives.

Program Management

A strong history of orchestrating complex initiatives to successful outcomes. Proficient in strategic planning, team leadership, and stakeholder collaboration, consistently delivering results that align with organizational goals.

Communucations

Skilled in crafting compelling narratives and fostering meaningful connections. Proficient in strategic messaging, end-user training, and content creation, driving effective communication strategies that elevate awareness, adoption, brand presence, and engagement.

M&A

Experienced at seamlessly integrating organizations by harmonizing people, processes, culture, and technology. Proven track record of driving successful transitions through strategic planning, cross-functional collaboration, and innovative change management strategies.

Telecommunucations

5G, Wireless, Fiber, POTS

Reshaping Connectivity in a Digital World

Telecom is undergoing a profound transformation from service and VAR based offerings to becoming true tech innovators. With the advent of 5G, edge computing, AI, and IoT, leading to increased potential for market disruption.

Healthcare

Digital Transformation

Evolving Healthcare Organizations in the Digital Age

Healthcare organizations are facing a seismic shift driven by technology, including the increased adoption of electronic health records (EHRs), telemedicine expansion, and AI-assisted diagnostics.

Manufacturing

Process improvement, automation, employee experience, facilities

Adapting to Tech-Driven Industry Changes

Manufacturing sectors are experiencing a revolution through technologies like automation, and IoT-enabled smart factories, leading to enhanced efficiency and customization. Organizations must grapple with workforce upskilling, and sustainable practices while reimagining traditional production processes.

Recreation and Entertainment

Digital Experience and bridging generational gaps

Transformation in Recreation and Entertainment Landscape

Social Media, VR, and AI has changed the way recreation and entertainment venues and organzations innovate with immersive experiences, embrace technology for enhanced engagement, and adapt operational models to ensure flexibility.

Retail and eCommerce

Adapting to Shifting Consumer Dynamics

Seamlessly integrating online and offline shopping experiences, address sustainability concerns, and leverage data-driven insights to personalize offerings

Granite Telecommunications

Director, Strategic Innovation and Change

January 2021-Present

  • Implemented Behavior Driven Development to improve development efficiency and task design
  • Oversee the alignment of DevOps and product development projects within overall organizational strategy
  • Responsible for directing product and organizational road maps centered around automation, user experience (UX), supportability, personalization, and change management
  • Created and hired multiple new teams to improve strategic alignment and organizational effectiveness
  • Oversee all product releases and updates, including communications planning, and training
  • Created EPIK University for ongoing product training and education for internal operations and customers
  • Designed and Managed agile transformation for DevOps, engineering, and R&D teams
  • Oversaw design and creation of new team member lab for enhanced training and product education
  • Implemented Continuous Implementation deployment model to expedite development production releases
  • Responsible for overseeing organizational and program change management practices and tracking performance indicators such as adoption and sustainability of changes.
  • Collaborate on a recurring basis with executive leadership, end users, and partners to influence organizational and product transformation strategy
  • Implemented risk management processes and communication channels to mitigate risk and challenges affecting program deliverables and change initiatives

Education

Master of Science, Organizational Leadership – Strategic Innovation and Change

Bachelor of Science, Applied Management

Associates of Applied Science – Computer Science

University of Denver

Brigham Young University – Idaho

College of Southern Nevada

ADDITIONAL SKILLS

  • Speak fluent Spanish
  • Led global offshore teams
  • Have held and able to obtain Security Clearance
  • Ability to explain digital concepts and technologies to business leaders and end users
  • Familiarity with Postman, REST API, and working in a Full-stack development environment
  • Familiarity with most mainstream project and project portfolio management tools such as ServiceNow, Jira, Asana, MS Project, Smartsheets, and others.

CONTACT

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