Keith Arthur


I aim to empower organizations and teams with the knowledge, strategies, and support they need to achieve successful and sustainable transformations. I specialize in change management, process optimization, culture and leadership development, User Experience, and training and education programs. Enabling businesses to thrive in an ever-evolving world.

Apart from my professional experience, I am also an RRCA Certified Run Coach, triathlete, and avid cyclist. I have completed multiple half and full marathons and regularly participate in 100-mile cycling events (Centuries), and triathlons across California, Nevada, Utah, and Colorado. Born and raised in the Rocky Mountains of Colorado, I attribute my high-altitude upbringing for my passion for the outdoors and pushing my own limits.

Growing up running and playing soccer, I completed my first 100-mile cycling event in 2010, my first triathlon in 2011, and I have been hooked on endurance sports ever since. I started Run Coaching in 2017 when my son was introduced to a fantastic running program called WeROCK and was immediately inspired by the program and its mission. After witnessing the positive mental and physical growth being experienced by so many kids, including now two of my own children, I’ve become a firm advocate for this amazing program and the lifelong positive influence it can have.

“It’s incredible to see what our youth are capable of when they realize that small incremental changes and hard work can produce massive achievements they will carry for their entire lives.”

Professional Experience


Keith Arthur

MS | PMP | CSM | ITIL v3 Foundations



Over 20 years of experience in the Technology sector, leading technical product and program teams with a focus on enhanced change management principles, User Experience (UX) strategy, and automation. Having worked with technical engineering and project teams throughout my entire career I am able to collaborate with and direct technical program portfolios and ideas through all levels of an organization from C-Level suite to end Users.

Change Management

Leveraging Prosci ADKAR, Kotter 8 Steps, as well as Agile delivery frameworks for quick adaptability to changing requirements, and demands

Workforce Strategy

Analyze, optimize, and elevate your human capital, ensuring alignment with your business goals while implementing innovative strategies and solutions that redefine how to identify, attract and retain top talent


Becoming a trusted advisor to leadership, stakeholders, and decision-makers. Managing risks and ensuring the right things are being worked on at the right time.

Product Development

Proven track record of successfully guiding cross-functional teams from concept to market launch. Excelling at fostering innovation, streamlining processes, and delivering market-leading products that drive business growth.

User Experience

Demonstrated history of crafting intuitive and impactful digital experiences. Skilled in user research, interaction design, and creating designs that enhance user satisfaction and drive business objectives.

Program Management

A strong history of orchestrating complex initiatives to successful outcomes. Proficient in strategic planning, team leadership, and stakeholder collaboration, consistently delivering results that align with organizational goals.


Skilled in crafting compelling narratives and fostering meaningful connections. Proficient in strategic messaging, end-user training, and content creation, driving effective communication strategies that elevate awareness, adoption, brand presence, and engagement.


Experienced at seamlessly integrating organizations by harmonizing people, processes, culture, and technology. Proven track record of driving successful transitions through strategic planning, cross-functional collaboration, and innovative change management strategies.


Uncover inefficiencies and latency in processes and improve communication, scalability, and effectiveness.

Technical Writing

Statements of work, User Training, Quick Reference Guides, How To Guides, Whitepapers


5G, Wireless, Fiber, POTS

Reshaping Connectivity in a Digital World

Telecom is undergoing a profound transformation from service and VAR based offerings to becoming true tech innovators. With the advent of 5G, edge computing, AI, and IoT, leading to increased potential for market disruption.


Digital Transformation

Evolving Healthcare Organizations in the Digital Age

Healthcare organizations are facing a seismic shift driven by technology, including the increased adoption of electronic health records (EHRs), telemedicine expansion, and AI-assisted diagnostics.

Higher Education

Enhancing the Delivery of Education through Classroom and Online Experiences

Evolving Student Experiences to Increase Engagement

Higher Education institutions are facing an exponentially more competitive landscape through online learning. Enhancing the Student learning experience by leveraging technology and capability training to educators can set an institution apart.


Process improvement, automation, employee experience, facilities

Adapting to Tech-Driven Industry Changes

Manufacturing sectors are experiencing a revolution through technologies like automation, and IoT-enabled smart factories, leading to enhanced efficiency and customization. Organizations must grapple with workforce upskilling, and sustainable practices while reimagining traditional production processes.

Recreation and Entertainment

Digital Experience and bridging generational gaps

Transformation in Recreation and Entertainment Landscape

Social Media, VR, and AI has changed the way recreation and entertainment venues and organzations innovate with immersive experiences, embrace technology for enhanced engagement, and adapt operational models to ensure flexibility.

Retail and eCommerce

Adapting to Shifting Consumer Dynamics

Seamlessly integrating online and offline shopping experiences, address sustainability concerns, and leverage data-driven insights to personalize offerings


Granite Telecommunications

Director, Strategic Innovation and Change

January 2021-Present

  • Implemented Behavior Driven Development to improve development efficiency and task design
  • Oversee the alignment of DevOps and product development projects within overall organizational strategy
  • Responsible for directing product and organizational road maps centered around automation, user experience (UX), supportability, personalization, and change management
  • Created and hired multiple new teams to improve strategic alignment and organizational effectiveness
  • Oversee all product releases and updates, including communications planning, and training
  • Created EPIK University for ongoing product training and education for internal operations and customers
  • Designed and Managed agile transformation for DevOps, engineering, and R&D teams
  • Oversaw design and creation of new team member lab for enhanced training and product education
  • Implemented Continuous Implementation deployment model to expedite development production releases
  • Responsible for overseeing organizational and program change management practices and tracking performance indicators such as adoption and sustainability of changes.
  • Collaborate on a recurring basis with executive leadership, end users, and partners to influence organizational and product transformation strategy
  • Implemented risk management processes and communication channels to mitigate risk and challenges affecting program deliverables and change initiatives


Master of Science, Organizational Leadership – Strategic Innovation and Change

Bachelor of Science, Applied Management

Associates of Applied Science – Computer Science

University of Denver

Brigham Young University – Idaho

College of Southern Nevada


  • Speak fluent Spanish
  • Led global offshore teams
  • Have held and able to obtain Security Clearance
  • Ability to explain digital concepts and technologies to business leaders and end users
  • Familiarity with Postman, REST API, and working in a Full-stack development environment
  • Familiarity with most mainstream project and project portfolio management tools such as ServiceNow, Jira, Asana, MS Project, Smartsheets, and others.


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